"Apology" Memo from the Boss

Last night the owner of the company found out that my supervisor had approved for me to use my two days of flex time by taking Friday and Monday off, rather than pay it out after my two weeks notice. She proceeded to throw a complete fit. She literally stammered and stuttered and her face turned bright red. Once she was able to speak, she accused me of lying about how much flex time I had, and told me that I was 'bailing' on the company. She claimed that I did not give proper notice, that she did not get to see my e-mail until late Wednesday evening and therefore couldn't really take any action to find a replacement. (What happened to the prayers that God supposedly answered?)

She said that the company policy states employees only get paid for their flex time if they give two weeks notice. Of course I defended myself - nobody pushes me around. So, it escalated to the point where she was literally screaming at me and talking to me as if I were one of her children (all of whom hate her, by the way) and of course began to accuse me of not doing my job, and leaving the company with a great big mess in billing (completely and utterly untrue and I have the numbers to back me up) and said that she would NOT pay me my flex time, that I did NOT give two weeks notice (even though I did). I began to pack up my desk, then, and told her "Today is my last day." She tried to guilt me (as if), and said again how could I bail on the company and leave them on such short notice. I said "I gave proper notice, and you are trying to cheat me out of my flex time that I have rightfully earned because you are cheap." I held my ground and told her if she didn't pay me I was walking out.

She backed down, then, reluctantly. After I forced her (in front of three other people) to give me her word that she would pay me my flex time if I worked the days instead of taking them off, she made sure to demand that I put in a full 80 hours. She didn't care when I did it, if I had to come in on the weekends or work long days. Of course, she means a full 80 hours not to include the holiday or last Monday. You see neither her nor Julie were here for me to give my notice to on Monday; so I typed up the e-mail Monday and when Julie was here on Tuesday, I sent it to her. This is why she claims that Monday does not count as part of my notice. I wonder, was I expected to call her while she was on vacation, or my supervisor while she was at home? What the stupid bitch doesn't get is that now she's going to have to pay me 16 hours of overtime. It's going to be hilarious when she sees my time card!

So this morning I came into work at 9 (I'm supposed to be here at 8:30), did not sign her spy log (I will not ever sign it again) and proceeded to go upstairs to work. She was walking by, saw me, and waited for me. She said very cheerily, "Good morning!" She was greeted with a flat look from me, after which I proceeded to walk upstairs without a word. About an hour later, I received this e-mail. I have not responded.

Hi Katie,
Sorry for the way the conversation went yesterday and anything I said that hurt your feelings. I was pretty blown out of the water with the thought you were taking Friday, Monday and Thanksgiving off but I still wish I had not reacted as much as I did. I am sorry for upsetting you and I hope we can get through the next week in a productive and kind way.

I appreciate the work you have done, you have done a lot of clean up and brought in a lot of $$. You have learned a lot in a year and I hope it was a valuable experience for you both personally and professionally.

I have made a list to help us with remembering the key areas we need to review. I am sure there are many more elements but hopefully this will provide us a guide to be sure we cover what is urgent. Please let me know how you see the time working out to cover each of these areas. I will try to be flexible and appreciate you coming in to help us transition.

List to guild us:
Assure K., myself, L., and Barbie are all able to login to DDE and transmittal and RA programs
Work Side by side with L., and Barbie to submit a Medicare secondary payer bill on line to DDE
Medicare secondary payer issues- who do we have and have they been keyed into DDE- spread sheet?
Work side by Side with Barbie and M. to submit a Medicare HMO invoice: Identify what Medicare HMO clients with unpaid finals_document, update spreadsheet
Eligibility reviews for all clients-where documentation can be found? files, spreadsheets?
Review why finals not paid for all episodes ended more than 45 days ago. Sept and older. Last claim submitted?
Reconcile spreadsheets for every client, every episode (what billed, what paid, adjustments? Unpaid balances)
AR review of all problem clients (claims not paid in 45 days or in anything but paid status)
DDE login review, claims outstanding
Current unbillable claims
Current Raps ready to cancel
Tracking system for billing, raps and finals-current system used. Documentation of all corrections not in HS?
Have L., Barbie and M. practice updating spread sheets for MCR and MCR HMO's to be sure we know how to use the spread sheet
This is just a quick list and certainly not completely comprehensive of all we need to review but hopefully helpful. I am sure you will have plenty to add.

Thank you Katie, I appreciate your help through this transition and I am sorry for the stressful situation and anything I said that upset you. I know you are trying to be helpful and professional. S.